Privacy Policy

The present privacy policy defines the ISS Secretariat General's practices on protecting personal data that can be collected on its website.

1. Personal data collection on the Website

Personal data from users are collected when the user fills the « Contact-Us » form, the form that can be used to access the « Download Center » section, and for any use by him of the Web site services.

2. Personal data usage

Responsible for personal data processing, and personal data collection purposes

ISS Secretariat General is responsible for personal data processing for data collected on the Web site.

Personal data used by ISS Secretariat General, allows them to:

  • Identify the user,
  • Manage the platform,
  • Facilitate browsing on the Web site,

ISS Secretariat General is also segmenting data; This allows them to send targeted communications regarding their activities.

3. Recipients of collected personal data and transfer inside European Union

Collected Data are used for ISS Secretariat General needs. The ISS Secretariat General coordinates the global activities of ISS members and affiliates and as such shares and communicates information as relevant to its mission and helping individuals’ and families’ requests for help or information.

Under no circumstances, data collected on the internet web site, will be transferred to a third party by ISS Secretariat General for commercial purposes.

ISS Secretariat General will share as needed information with ISS members and affiliates helping ISS Secretariat General in its mission. 

They will have access to the following data:
Full name, Contact information, other information willingly provided by the user.

Data transfers are used for:
non-profit humanitiarian ends.

4. Data transfer outside European Union

Collected data can be transferred to ISS network members or subcontractors outside European Union, in particular the following recipients:

  • Organisations working with ISS as to allow the ISS Secretariat General to help a user in their request.
  • Forwarding information relative to a user’s request to a national ISS team able to help them.


These recipients will have access to the following data:
Last name, First name, message and other relevant information provided by the user to ISS Secretariat General.

Transfer of these data to recipients outside of European Union is used for:

  • Assisting ISS Members and affiliates in helping the user providing said information.

5. Personal data retention duration

Personal data are kept by ISS Secretariat General for a period of 3 years after user unsubscribing.

6. User rights regarding its personal data

According to regulation (UE) 2016/679 from European Parliament and 27 April 2016 counsel, the user has an information, access, rectification, cancellation, limitation, and portability right on its personal data.

The user also has the right to object processing of its personal data if there is a legitimate reason.

These rights can be exercised by sending an email to or contact

ISS General Secretariat
32, Quai du Seujet

Tel: (+41 22) 906 77 00
Fax: (+41 22) 906 77 01

7. Cookies Policy uses cookies in the following cases:

To allow the Web site to work, for example to identify user name and, when the user is connected, to allow him to fetch it’s account information needed to handle it’s information and service needs and to display its browser type, to allow ISS Secretariat General to provide a properly configured content.

Cookies management, blocking and deletion

Generally, Internet browsers contain cookie management functions. These functions may allow the User to delete cookies or accept or reject certain categories of cookies.

The User may be able to manage other (non-cookie) tracking technologies via the websites of the companies that provide these technologies or via the operating system of his mobile device.

ISS Secretariat General invites users to consult the “Help” section of their browser or the website of the supplier of their computer hardware, software or operating system for more information.

Here are some third-party guides on managing cookies on:


If your browser is not listed here, we recommend a Google search using terms such as “manage cookies” followed by the browser name.

To learn more about cookies, the User can also visit the page which contains additional useful information about cookies and how to block them depending on the type of browser used. If the User rejects or removes cookies, the features and related functions of the Site may not be available and his / her usual performance may be compromised.

Amendments of this data protection declaration

ISS Secretariat General may regularly modify this privacy policy.

To fight against fraud by monitoring its connection state.

To measure and analyze the activity performed on the Web site and the use of the services made available on the Web site, for the proper proceedings of its activity and for the purpose of improving its services according to parameters such as the number of users visiting or using the services, the pages visited, the new or recurring nature of the visitors, the features and content of those services that interested the most the visitors and the way in which these services work on a technical level (speed with which contents download and frequency of technical problems).